Matthew Delbridge

Implementation & Customer Success Professional · Consultant-level operator

Sydney, NSW, Australiamatt@sunshinedigital.com.aulinkedin.com/in/matthewdelbridge

Read the story behind the CV → mattske.io/about

Professional Summary

Implementation and customer-success professional who operates at a consultant level — equally comfortable owning enterprise platform change, running a small business, or solving a problem with his hands. I see the big picture, find the gaps and flaws others step around, and turn them into practical, delivered outcomes.

My background spans technology, EdTech, insurance, digital services, and the trades, giving me unusual range and the ability to connect with stakeholders at every level — from a worksite to a global broking team. Relationship-first by instinct: clients return and refer because they feel genuinely heard, supported, and valued.

Experience

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  1. Implementation Manager

    Apr 2025 – Present

    Lockton

    Sydney, NSW · Hybrid

    Lockton is the world's largest privately held independent insurance brokerage. As Implementation Manager within Lockton's Pacific IT team, I oversee the management, improvement, and support of core fiduciary systems and related platforms — ensuring they continue to deliver value for clients, brokers, and global operations.

    • Technical product owner for Lockton's main broking system, supporting approximately 350 users across the Asia Pacific team
    • Project Manager for LOCS, a bespoke claims management system delivered for the ANZ business, integrating end-to-end claims functionality into a SaaS solution
    • Collaborate with global stakeholders, SMEs, vendors, and users to guide enhancements, coordinate change initiatives, and improve the digital experience across the business
    • Introduced regular system health checks and proactive maintenance routines to catch issues before they reach users
    • Authored onboarding documentation to streamline adoption and reduce reliance on ad-hoc support
    • Led data cleansing and optimisation to prepare the broking system for a future-state upgrade
    Insurance TechSaaS ImplementationITSMStakeholder Management

  2. Technical Implementation Project Manager

    May 2023 – Sep 2023

    Wonde (Edusync, APAC)

    Sydney, NSW · Hybrid

    Wonde's Edusync is a SaaS data-synchronisation platform built for schools, integrating Student Information Systems with Google Workspace, Microsoft 365, and Apple School Manager.

    • Managed end-to-end technical onboarding and implementation for school accounts across APAC, driving smooth adoption and successful go-lives
    • Built trusted relationships with Principals, IT administrators, and operations teams
    • Delivered product training and enablement so schools could independently maximise the platform post-implementation
    • Acted as the link between school customers and Wonde's internal product and technical teams, channelling feedback into product improvement
    EdTechAPACCustomer SuccessSaaS

  3. Account Manager

    Feb 2021 – Mar 2023

    Belgrin

    Sydney, NSW · Hybrid

    Belgrin is a creative agency specialising in e-commerce, branding, content, and social media.

    • Owned a portfolio of 12–15 clients as the primary relationship lead
    • Developed tailored account plans focused on satisfaction, retention, and revenue growth
    • Identified and acted on upsell and expansion opportunities aligned to genuine client needs
    • Drove strong business outcomes through a relationship-first, value-led approach
    Account ManagementE-commerceClient Relations

  4. Founder & Technical Consultant

    Jan 2014 – Present

    MJD IT Solutions / iDunno.com.au

    Sydney, NSW · Self-employed

    End-to-end digital and IT projects for SMBs and entrepreneurs — CRM/ERP implementations, website development, cloud integrations, and digital marketing — owning the full lifecycle from discovery to ongoing support.

    • 95% on-time completion rate across 10+ concurrent projects
    • Built a referral-based client network through consistent, relationship-driven service
    • Implemented automated workflows and optimisations that improved client operational efficiency by ~20% and reduced manual errors
    • Provided ongoing post-implementation support, training, and documentation
    CRMERPDigital MarketingSMB

  5. Project Officer, STEM Team

    May 2017 – Nov 2017

    NSW Department of Education

    Sydney, NSW · On-site

    • Supported project coordination and stakeholder communication within the STEM team across a large, complex education-sector environment
    GovernmentEducationProject Coordination

  6. IT Services / Learning Systems Specialist

    Mar 2015 – Feb 2016

    Study Group

    Greater Sydney Area

    • Supported IT services and learning systems in a large education-focused organisation — technical support, platform access, and service delivery across learning environments
    IT SupportEducationLearning Systems

Earlier foundation: hospitality and customer-service roles across cafes, restaurants, and pizza shops, where my customer-first approach was first built.